Reviews of Absolute Air Services, LLC
4.96(Based on 125 rated reviews)
15-Nov-2024
Product or service reviewed: Boiler Cleaning
Ryan was very friendly, professional, and knowledgeable. He made a recommendation that would improve the efficiency of the boiler. He explained everything to me in a way that I understood.
Pamela Giunti
East Hampton, CT
10-Nov-2024
Product or service reviewed: winter service
Carson was very pleasant and professional. He handled my one request professionally and quickly.Thank you
07-Nov-2024
Product or service reviewed: Furnace service
Ryan was great, very pleasant and efficient.
11-Oct-2024
Product or service reviewed: Annual checkup for winter
Carson & Phil were sent to me for this annual checkup. I cant begin to say how incredible they both were. True examples of professionalism & mastery of their trades. This is consistent with Absolute Air Companys quality that u have experienced for 7 years.
10-Oct-2024
Product or service reviewed: Gas heat annual maintenance
Joe and Phil were very pleasant, informative and professional in performing the annual maintenance and in explaining the functioning of various parts of the heating and dehumidifying systems. Excellent service. John S. West Hartford, CT
20-Sep-2024
Product or service reviewed: Water heater
Great job. Very personable, and professional.
15-Sep-2024
Product or service reviewed: Boiler Maintenance
Writing this review to give much praise and appreciation to technician Carson who recently did maintenance on my Ultra 105 boiler. Carson did a superb job. He was courteous and very friendly. He answered all my questions. Carson was meticulous in his work on my boiler. Very, very pleased with Carson's attention to detail also. Fantastic job. If I could give him 10 stars I would.
13-Sep-2024
Product or service reviewed: Heat Pump
Jeff did our annual tune up service for our heat pump system today. He did a thorough job cleaning and testing the system. He was friendly, courteous, and explained each step in the process. Nice work, Jeff!
06-Sep-2024
Product or service reviewed: furnace
Serviceman Jeff arrived on time, was courteous, thorough, skilled. Good communication with homeowner
09-Jul-2024
Product or service reviewed: Mini Split Systems Installation
Technician: Stephen Feinstein
Stephen Feinstein came out today to review needs and was professional, informative and very helpful. The home is older and we reviewed job for this brick and stone home and I booked. Thankfully and appreciated by myself and my family, my overly friendly dogs were not an issue for him.
03-Jul-2024
Product or service reviewed: split duct
Eric and John were awesome!!! very professional !!! they even wore booties when in the house... great job!!!
26-Jun-2024
Product or service reviewed: Joe
Joe was just here to do the maintenance on our units. Joe is so knowledgeable. He answered all our detailed questions and explained it in terms that were easy to understand. He is very professional and responsive to any inquiry. We recommend Absolute Air for hiring the best people.
11-Jun-2024
Product or service reviewed: Air conditioning trouble shooting
Service tech Ryan was just here. Extremely professional, efficient, neat and personable. Explained all options in a very clear manner. Very diligent worker and knowledgeable. You are extremely fortunate to have him on your team. Worked with his service manager Kevin, and went above and beyond to work out some options for us.
04-Jun-2024
Product or service reviewed: Yearly service
The service tech Jeff was amazing. Polite, respectful, informative. He explained everything in detail. If you need a service call, ask for Jeff.
02-Jun-2024
Product or service reviewed: Furnace and A/C
Prompt response from James getting our existing A/C working through a holiday weekend with a patient explanation of our options. Professional crew Eric, John and Angel replaced 16-year-old system a week later, taking the time to explain the new system in detail and cleaning up afterwards. Absolutely would recommend Absolute Air.
26-May-2024
Product or service reviewed: Lennox Mini Split System
Just moved to Connecticut and had to seriously upgrade my HVAC system. Obtained 4 quotes through BBB. Absolute Air's bid was the most comprehensive and all contacts with the company were very professional. We chose Absolute Air and have been 100% satisfied with the entire process.Our initial contact was Steve, who was quick to respond, provided answers to all of our questions and never put any pressure on us for our decision. Shortly before installation we questioned making a significant change to our order. Steve and the Installation Manager, Chris, came out as a team to answer questions. They were both very helpful and their only agenda was to have us informed so we could make our best decision.We made changes, they accepted and the installation date did not have to change. I give both of these gentlemen 100% in their customer service and ability to answer all of my concerns.Steve was our primary contact and remained so throughout the entire process. His customer service was extraordinary. We never felt any pressure or judgement throughout the entire process.I totally recommend Absolute Air and will personally continue to use their services.
22-May-2024
Product or service reviewed: Air conditioning-Annual tune up
The Service Tech, Ryan was on time, courteous, professional and knowledgeable. On a follow up repair he was thorough and helpful.From the time I left my voicemail message noting my issue (repair), Mark returned my call promptly and scheduled my service call that same afternoon. I cant say enough good about this company and their staff.
18-May-2024
Product or service reviewed: Ductless Mini Split System
Stephen Feinstein arrived on time and provided a comprehensive assessment of our needs. He patiently assisted us with the system layout and related financing. I highly recommend him and would work with him again.
Fred Baker
East Hampton, CT
17-May-2024
Product or service reviewed: Mini splits
Crew was friendly, on time, knowledgeable and professional. Would work with them again in a heartbeat.
14-May-2024
Product or service reviewed: Central AC and new furnace
I asked Absolute Air to replace my 15 yr old furnace and use the existing ducts to put in central AC. All the service people who came (Ryan, Nelson, John and Eric) were prompt to show up and all were friendly and professional. The job was scheduled only a week after Ryan and Nelson inspected my old system and I now have a great system. I learned a lot about how poorly the "old" furnace had been installed and am more than happy with how quietly the new furnace runs. I can't say enough about how good this company is--they were recommended to me by a friend. I would recommend Absolute Air to anyone.
08-May-2024
Product or service reviewed: Replaced valves, recharged system and worked out issues.
Jeff wrong out system after replacing valve and ensured all was working perfectly. Took extra care and paid attention to details. Very knowledgeable on the system and acted very professionally. Very happy with service call.
John McCartney
Portland, CT
27-Apr-2024
Product or service reviewed: Mitsubishi Minisplit AC
Just had a mini split Ac unit installed crew was great very professional, pleasant and neat. thank you
19-Apr-2024
Product or service reviewed: Service
James did a great job. Very professional and knowledgeable.
Elizabeth Rosenberg
Rocky Hill
17-Apr-2024
Product or service reviewed: New HVAC System
Absolute Air is an exceptional company. They responded quickly to my inquiry and had someone at my home within a couple days to explain their services. They were very pleasant to speak with on the phone or in person. Jeff and Alex were my installers. They went above and beyond to make sure I was happy with the installation. They arrived promptly every morning and worked tirelessly throughout the day. They updated me every day on how the installation was going. They found many errors in my current ductwork from the previous owners DIY repairs and fixed all the problems even though some were outside their job expectations. They were very knowledgeable about HVAC systems and answered any questions I had. I would definitely have Absolute Air take care of all my HVAC needs now or in the future.
16-Apr-2024
Product or service reviewed: Purchased a heat pump system
John came for service and was very professional. He found a problem and called for Stephen to come over.Stephen provided me insight and options that worked for me.Excellent, excellent, excellent!
26-Mar-2024
Product or service reviewed: Heat Pump, Gas Furnace, Gas Water Heater
The installation crew Jeff, Chris, and Dylan did an excellent job installing our recent purchase. They worked very well together, were neat and respectful of our property.
23-Mar-2024
Product or service reviewed: Propane Boiler and Mitsubishi wall unit heat/AC
We couldn't be happier with the overall service for the two jobs that we just had done. Jeff installed our new boiler. He explained everything in detail that he was going to do. When he was done, he went over it all again, as my husband has many questions. He was so patient and thorough and didn't rush through it at all. Our workroom was spotless when he left. A few weeks later we had Mike and Evan come to install the Mitsubishi. They were both equally nice, knowledgeable, patient and kind. They left the place spotless and spent extra time going over the phone apps with us. We are very happy that we chose Absolute Air Service. A total pleasure to work with.
Elizabeath A.
Middle Haddam, CT
21-Mar-2024
Product or service reviewed: Mini Split
We had Absolute Air come out and install a mini split in our basement. They were on time, very professional and did a wonderful job. Joe and Jeff did the install, Checked with us when they had questions about the install placement and we are very happy with the work they did. It looks great and we would highly recommend them. They left everything very neat and clean and were a pleasure to work with.
20-Mar-2024
Product or service reviewed: service
Office staff, and service technician Ryan are excellent. The office keeps you informed of the service schedule time of the appointment. Yearly maintenance was performed. The technician is a professional with great work ethics.
19-Mar-2024
Product or service reviewed: Furnace restart and check
Joe came out and did a great job getting my furnace my running again. He was honest about my equipment, efficient in doing the work, and very pleasant to speak with.
Stacie Seidman
Chester, CT
08-Mar-2024
Product or service reviewed: HVAC system
Joe came out first and diagnosed the issues with the system. Explained our options. He was thorough, patient and understanding. And very caring of our situation!When it was apparent we needed a new system Steve came over, explained our options clearly and helped us work through what was needed.They also provided us with heaters until the installation. Again much appreciated!Joe and Dylan arrived promptly for the installation which took 2 days. They were knowledgeable, professional and kept us updated throughout the process.They respected us as well as our home which is so appreciated.Thank you to everyone for a great job! Already referred to family member!
17-Nov-2023
Product or service reviewed: New furnace
Just wanted to write and say my housemate and I had a great experience with Absolute Air. From James and our first contact and Lori in the office and finally our crew ( Chris, Joe, and Franki) that replaced the furnace. Everyone was professional, kind, courteous, and very friendly. Everything went smoothly and now we are prepared for whatever the winter brings. Thanks Absolute Air. We will recommend you in the future!
18-Jul-2023
Product or service reviewed: HVAC System replaced/upgraded with heat pump & high efficiency furnace
During the hottest part of this summer, our 18 year-old central air system decided to give up the fight. Based on the age, we decided to replace the system. An appointment was promptly scheduled and Paul inspected the system and recommended conversion to a heat pump. He explained all of the benefits including rebates and patiently answered all of our questions. He was a wonderful sales representative. Our install was promptly scheduled with Lori's assistance, and the install team was terrific. A special shout out to Jeff and Nelson. They were timely, professional, worked very well together, respected our home, and had us up and running in 2 days. This has been a great experience. We highly recommend Absolute Air.
Denise & Richard Seifert
East Hampton, CT
27-Jan-2023
Product or service reviewed: New gas furnace and heat pump
Absolute Air Services installed a new gas furnace and a heat pump in my home in the week of January 23nd. This was a large project for my little home. Every person I interacted with from Absolute Air Services, were wonderful to work with. Paul from sales, was so helpful in explaining in detail, what would work best in my home, to make my system energy efficient. Lori guided me through much of the paperwork and was extremely knowledgeable in answering all my questions. It had been raining every other day for the last 3 weeks, prior to beginning the job, and the day before they started, it rained about 3 inches. My sump pump was working overtime. Absolute Air sent Anthony and William to do the install, both men were much taller than my basement ceiling could comfortably accommodate. Both men were at my house for 3 full days. My basement is not a pleasant place on a good day, but with all the rain, my basement was more on the order of a visit to hell, while they were working down there. They worked under some very difficult conditions, as my basement was taking on water due to all the rain and about half of my basement is a crawl space. Much of my basement is dirt floors therefore, Anthony and William look a little like mud wrestlers when they emerged for the basement at the end of each of the 3 days. However, despite the grueling circumstances that they were subjected to, they both were incredibly competent, courteous, kind and very helpful professionals. I thank the entire team as Absolute Air for all their good works.
Janice Cavanaugh
East Hampton
21-Dec-2022
Product or service reviewed: heat pump air handler
As always, the service and professionalism were top notch before, during and after the installation. Every member of the Absolute Air Services team that I've dealt with this time & in previous appointments has been outstanding! The first time I ever called this company, another large & well-known company had mistreated & cheated me bringing nothing but problems. I told Absolute Air Svcs. that I decided to try them because I saw an ad that said they were HONEST. They have lived up to that in every way and I am grateful.
Carol Kelley
Middletown, CT
22-Feb-2022
Product or service reviewed: Install a new A/C system
I am extremely happy with Absolute Air Services. I highly recommend them. The office staff, Chuck, Anthony, & Ethan were all friendly, knowledgeable & professional throughout the whole process.
30-Jan-2022
Product or service reviewed: New central air/heat pump system installed
I have nothing but great things to say about Absolute Air Services who installed a new central air/heat pump system in my condo in October of 2021. Everyone I dealt with (Lori, Chuck, Chris, Dylan and others) were very professional, knowledgeable and patient with my endless questions. In addition, on the various appointments and the install itself, when they gave me an arrival time, that is when they arrived. I also appreciative that they were so knowledgeable on the current energy rebate system and saved me a lot of money in that regard. I highly recommend Absolute Air to anyone who needs their services.
Denise Brown
East Hampton, CT
24-Nov-2021
Product or service reviewed: Installation of Ductless Mini Split
We searched around for months trying to get quotes to put in a couple mini splits, took recommendations from Facebook, from friends, from Google searches - no one showed up. Till I called Absolute Air Service. They actually showed up exactly when they said, they were extremely professional, very knowledgeable & personable to boot! We were so happy with the install that we've recommended them to family. I had to contact them months later to ask a question about the equipment & they got back to me the same day with a detailed explanation. I would 1000% recommend them & I will use them again if we have a need.
Sue Rogowski
Marlborough CT
19-Jun-2021
Product or service reviewed: Repair
I was fortunate enough to have Kevin make the initial diagnosis of a mechanical problem with the central air system as well.return for the repair. He was expert, efficient, and ethical. This is a great company and a great guy.
24-Apr-2021
Product or service reviewed: Heating and air conditioning
Great service from Absolute. Professional job and great staff. Anthony was professional and informative. Love the Mitsubishi heat and air. Thank you for addressing all our concerns timely.
Cheryl Toussaint
Portland ct
06-Oct-2020
Product or service reviewed: Ductless Units
I was interested in getting the units on the wall and asked my neighbor who she recommended. Chuck came out to see me and Cody, Kris and Chris did the installation. Very pleased all the way around.
Tina & Joe
Haddam Neck, CT
01-Oct-2020
Product or service reviewed: Bosch
I've worked with Paul in the past and now with Absolute Air Services. I am impressed. Everyone has been helpful, professional and knowledgeable.
27-Sep-2020
Product or service reviewed: Bosch Heat pump
I feel that the money I spent on the work was well spent. 5 stars
21-Sep-2020
Product or service reviewed: AC replacement
I have been a customer of Absolute Air before and I kept having the same issue, Josh C. came out and we determined that I needed a new unit. Kevin and Chris J. came through and did the replacement for us- we are SO pleased! The office staff has been on top of everything from start to finish. I give them all the highest rating possible! I have referred some of my neighbors and they are happy as well.
Charles & Patti D
Middletown, CT
17-Sep-2020
Product or service reviewed: Mitsubishi units
Found Absolute Air Services online and read through all the reviews. I'd have to agree with all the 5 star reviews, Chuck, Kris & Cody were excellent and easy to work with.
13-Sep-2020
Product or service reviewed: Wall Units
Found you people in the yellow pages. Chuck was a dream, Bonnie was exemplary and Kris and Cody were magicians
25-Aug-2020
Product or service reviewed: AC repair
Josh C. came to our rescue with a tricky problem of water dripping onto the stairway. After hours of crawling around the dry "attic", problem found. It was a quick fix after that. Great job.
22-Aug-2020
Product or service reviewed: AC Maintenance
Scott N Came in to service AC Unit. He did an excellent job; came right on time, wore a mask, wore shoe coverings and tested and serviced the unit. Answered all questions. Great service. Thank you
21-Aug-2020
Product or service reviewed: Heat Pump- Mitsubishi Systems
Found you all while perusing the internet. Great service and the units work great,
Frank and Lori D
Bristol, CT
18-Aug-2020
Product or service reviewed: AC installation
In 2015 I called and got a quote, I wasn't ready at the time to do this. Fast forward to 2020, I decided I was ready. Steve came back to see me and he was great at re working his original quote. Bonnie was very helpful and Kyle and Joey were courteous, clean and efficient.
18-Aug-2020
Product or service reviewed: Roof top unit for my condo
Everyone that I've interacted with has been very helpful and knowledgeable.
10-Aug-2020
Product or service reviewed: New AC
When we decided to get air conditioning, I spent a lot of time researching different companies. I met with a few of them and decided to go with Absolute. Josh took the time to go over our needs and found us the best option for our home. Cody, Dillion & Kris were great guys. Very respectful of my home. Overall everyone did an outstanding job.
Steven B.
Wethersfield, CT
08-Aug-2020
Product or service reviewed: Ductless
I saw your truck around Essex where I live. I called in and spoke to a really nice young lady Abby, she sent Josh V out to see my home and he came up with what he thought would fit my needs best. Bonnie was great in getting my project on the books and Cody and Kris put everything in without a hitch. Really great company to work with.
05-Aug-2020
Product or service reviewed: Lennox
The service all around is great!
30-Jul-2020
Product or service reviewed: Ductless Units
A co-worker referred me to Absolute Air Services and I was happy with their service. Thank you.
Susan G.
Windsor Locks, CT
24-Jul-2020
Product or service reviewed: Air Conditioning Maintenance
Josh C. is a wonderful young man who is thorough and helpful. He is a five star technician and I have requested to have him service my home in the future.
22-Jul-2020
Product or service reviewed: Sales
Josh V came to give me an estimate. It wasn't the lowest, but I had read the reviews and really liked what I saw,and how Josh presented himself. Steve met me for a layout and we had quite a few installers here to get this big project done! I am very pleased with how my project was handled from start to finish.
17-Jul-2020
Product or service reviewed: 2 Furnaces and 2 Air Conditioners
It is rare to find people who care more about customer satisfaction & quality then getting to the next job. I am VERY impressed with you and I am not one who is easily impressed!
17-Jul-2020
Product or service reviewed: Replacement Compressor
All work is excellent, clean and efficient
09-Jul-2020
Product or service reviewed: Unit on the roof of my condo
I've been a customer for many years and this is why: My AC stopped working and I called in right away. Josh came to look and I needed a new unit! They were so prompt in handling my need in the heat wave! Everyone is always responsive and I really enjoy working with this company. Bonnie and Steve are so great, as is the rest of their team.
09-Jul-2020
Product or service reviewed: Oil Furnace & Heatpump system
Did a google search to find a good company, came across Absolute Air Services and saw excellent reviews all around. We are so happy with the work that was done. Everyone was professional and we really enjoyed working with them from start to finish!
Bill & Vicki K
Wallingford CT
09-Jul-2020
Product or service reviewed: Ductless System
Very pleased with the work done from speaking with Josh to Cody, Kris and Dillon installing and the people in the office. Highly recommend
09-Jul-2020
Product or service reviewed: Bosch System
My son has worked with Paul before and trusted him. So I trusted you and wasn't disappointed!
09-Jul-2020
Product or service reviewed: Air Conditioning for my condo
I heard about you from my property management building department. Very impressed with the level of work and how my situation was addressed.
06-Jul-2020
Product or service reviewed: Ductless Installation
My neighbors referred me to you, and everyone whose been out here has been great. My only concern is how difficult the manual is to understand. I've had people come out to help explain and they've all been helpful.
28-Jun-2020
Product or service reviewed: Mitsubishi
2 of my friends recommended you, and I am extremely pleased with the work done! I gave you 5 stars because I truly think you are an excellent company to work with.
15-Jun-2020
Product or service reviewed: Furnace
Was referred by Albert and have been pleased with all work done at my residence. They installed a new system at my place of business and am still pleased with Absolute Air Services.
20-May-2020
Product or service reviewed: Water Heater Installation
I've been with Absolute Air Services for YEARS! So long in fact that I consider them to be like family. Kevin and Kris were amazing and as always Elizabeth in the office was very helpful. Looking forward to many more years of excellent service!
08-May-2020
Product or service reviewed: Ductless Air
Saw a vehicle around town and was moving into a new home. They were so accommodating to my schedule. I really enjoyed working with Steve and the installation team [ Kyle and Cody] Thank you for my new AC!
27-Apr-2020
Product or service reviewed: Air conditioner installation
Can’t say enough how nice and polite the guys were. Very respectful and did a great job!!
Stephanie Toolan
Old Saybrook,Ct
10-Jan-2020
Product or service reviewed: Maintenance and New Gas Unit
Nelson came to do my yearly cleaning and found a pretty substantial issue. Working with Absolute Air has been a pleasure, everyone involved in getting me my new furnace has been helpful and professional.
10-Jan-2020
Product or service reviewed: Oil to Gas unit Conversion
Absolute Air Services was recommended to me.
Valerie L.
Middletown, CT
10-Jan-2020
Product or service reviewed: Ductless Replacement
We needed to replace a ductless system in a 3 season room and went to the Mitsubishi website, Absolute Air was on the list of dealers. Let me just say, everything about Absolute Air has been fabulous; from Chuck, to the office personnel to Nelson doing the actual installation. Could not have been done any better! Thank you!
Joe and Donna D.
Killingworth, CT
23-Dec-2019
Product or service reviewed: Central Air
I found them over the internet and called for new AC. They got the job done before the July 4th holiday, They were courteous to my wife and newborn
23-Dec-2019
Product or service reviewed: Ductless System
Looked you all up online. Joshua came out to look at our home, and we went with a ductless system. The Install Team was excellent all around and we are very pleased. My only concern was that we didn't know we needed an inspection until after we opened our mail. Otherwise we had a great experience and would use you again.
23-Dec-2019
Product or service reviewed: HVAC Replacements
Found Absolute Air services through Home adviser/Angie's List. Great Installation team and really great problem solving when it came to addressing unexpected issues
23-Dec-2019
Product or service reviewed: Air Conditioner replacement
We found Absolute Air through a web search, and needed someone to look at our AC. Kevin came out walked us through what was wrong. We decided to replace- Chuck then came and saw us and we found what works best for us. Bravo! From Kevin to Chuck to the installation guys- it was an easy process
23-Dec-2019
Product or service reviewed: Heat Pump and Furnace replacements
We found Absolute through a friend who knows the family and came highly recommended. The entire Absolute Team is great!
23-Dec-2019
Product or service reviewed: AC & Furnace replacement
Everyone from Chuck to the guys installing my equipment was on time, friendly and proficient. Very pleased with the work.
04-Oct-2019
Product or service reviewed: Furnace serviced
I am so impressed! I called this morning to speak with a super friendly gal, Elizabeth, to let her know that our smoke detector went off when the heat went on, we’ve been having this issue for a few months - she apologized that they couldn’t come today but definitely the next business day, but as luck would have it she called back saying that they had received a cancellation and would come right now! We had several people come look at it... no one could figure it out. Until Kevin... he was so down to earth and wasn’t going to leave until he figured out our issue... after taking everything apart he found the problem which was twigs & debris in our chimney. He got out his vacuum and got rid of everything- something I’m sure he could have left for a chimney guy to tackle and then ran numerous safety checks. I am now comfortable having the heat on knowing my family will be safe. I’m so glad to have found a reliable company like absolute air services- they’ve got a customer for as long as we live in the area!!!
Susan Starr
East Berlin, ct
03-Oct-2019
Product or service reviewed: Absolute Air Services, LLC Winterization Service
Field Representative Corey performed to perfection. He explained the procedure and answered all questions. Rating: Five Stars
William Rachmiel
WEST HARTFORD
30-Sep-2019
Product or service reviewed: Fall Maintenance
Kevin and Scott were both friendly, clean, polite and knowledgeable. We give them both 5 STARS!
27-Sep-2019
Product or service reviewed: Oil Furnace & Heat Pump Systems Replacement
We were referred by our friend Tom-Great work! The guys were so nice and we appreciate everything you did for us!
27-Sep-2019
Product or service reviewed: Ductless
Kept seeing their vans around so decided to give them a call. Everyone has been polite and professional 100%. Very satisfied with all aspects of Absolute Air Services!!!
27-Sep-2019
Product or service reviewed: Mitsubishi
Courteous, timely and clean. Will be calling them for any future needs
27-Sep-2019
Product or service reviewed: Mistubishi Ductless
Excellent Work from start to finish
27-Sep-2019
Product or service reviewed: Mitsubishi Ductless
Very Pleased with Service!
26-Sep-2019
Product or service reviewed: inspecting and cleaning Mitsubishi heat pumps
Corey (technician) was on time and most friendly. He asked all the right questions, located the units and went straight to work. He explained his processes completely. He also provided some helpful hints on cleaning and battery changes. After arranging this service call with Elizabeth in the office and experiencing Corey on the job I am feeling most comfortable.
11-Jun-2019
Product or service reviewed: air conditioners
We are extremely happy with Absolute Air. When we decided to have air conditioning installed, they came to our house and gave us excellent suggestions and a very specific plan for what they could do, how they would do it, how long it would take, and what it would cost. They installed our units several years ago and did a wonderful job. Today Andrew came for normal preseason maintenance. and I was so impressed with him. He was thorough, friendly but completely focused on what he was doing. He was so quiet as he moved about, and in and out of the house. His work was clean. He was out in a downpour for quite a bit of time, and was very upbeat about it when I expressed my concern for him.This company and the employees we have worked with get a 10 star rating from us!
06-Jun-2019
Product or service reviewed: Annual A/C Maintenance/Service:
Technician ANDREW C. prompt/on time for appointment, very cordial/friendly and highly skilled/professional !!!
Steve Petruzzi
Newington CT 06111
06-Jun-2019
Product or service reviewed: Mitsubishi Ductless System
Nelson and Jason we're professional and clearly explained everything. Left everything indoor and outdoor neat and clean. I love the system it cooled off upstairs and downstairs in short period of time. Thanks to all.
16-May-2019
Product or service reviewed: Quote to solve inadequate bathroom ventilation
Josh made my day! He came over to assess and provide a quote to correct inadequate bathroom ventilation. I was expecting an expensive quote (several thousand dollars) for a complicated fix. Josh took his time studying the situation and identified a problem with the current set-up. He clearly explained to me what needed to be done. After a $20 tool from Home Depot and about 15 minutes of work the problem is solved.
Steve
South Glastonbury, CT
13-May-2019
Product or service reviewed: Ductless mini-split heating and cooling
I just wanted to contact you and thank you for everything that went into our ductless systems and making the drive out to our home several times to meet with my husband and me. Steve, you and your staff have been nothing but incredible to work with. Everyone on the phone has been incredibly courteous and kind. Your technicians Andrew and Nelson are amazing! They are so incredibly respectful! I believe they were at our home in total five days and they were always so polite and tidy. As a mom with little ones crawling and toys and chaos everywhere I want you to know how much I appreciate the covers on the shoes and the techs always laid down canvas dropcloth where they worked. Andrew and Nelson honestly were above and beyond. Our three boys grew to love Andrew and Nelson so much that every afternoon when the guys would leave my boys ran to the window to wave and blow kisses to them...And EVERY DAY Andrew and Nelson looked for them in the window and waved at my boys until they had pulled away! They were honestly so great to work with. They even asked when the baby napped to avoid drilling during his sleep time. You guys really are a top notch company and I want you to know, Steve, you and your employees are truly wonderful and made this a fantastic experience for us! Thank you for being so exceptional and for being everything a company should be - trustworthy and loyal to its customers! We are so grateful for your genuine interest in helping your customers receive the best care. I would recommend you over and over again and will do so in the future! Thank you again so so very much! You guys truly are the BEST!
03-May-2019
Product or service reviewed: A/C service
Service Tech, Andrew C was punctual, courteous and respectful of our home. Knowledgeable young man. Completed service and explained what he was doing and why. This is the second time I used this company. Last winter they repaired our furnace after two other companies failed to do so. Highly recommend them.
03-May-2019
Product or service reviewed: Service
Outstanding experience. Just had my ac/furnace serviced by Andrew C the Absolute Air Service tech. Andrew was prompt and very courteous. Well informed and answered all my questions and concerns. A job well done.
Michael DiCandio
Cromwell, CT
01-May-2019
Product or service reviewed: AC/HP Maintenance
Excellent service from Absolute. Andrew C. just completed our spring maintenance service. Punctual, courteous and thorough.
Terry Hammond
Prospect, CT
01-May-2019
Product or service reviewed: '2019 Spring Cleaning - A/C
Andrew C .did a commendable job today with servicing our burner and A/C units. He was very knowledgeable and informative about what he was doing along with specific instructions regarding the recommended required cleaning of our humidifier for the next Fall '2019 visit. Also, he showed us how to to monitor our downstairs zone for A/C & heating performance..
22-Apr-2019
Product or service reviewed: Air Conditioning Unit Serviced
Andrew C.serviced our A/C unit today and was on time, courteous,asked if we had any concerns and questions,and efficient. Today's service call was typical of my dealings with Absolute Air Services,over the past 11 years.
17-Apr-2019
Product or service reviewed: Ductless mini split installation
Chris J. (along with Nelson) did an outstanding job installing our mini split system. He is extremely courteous, accommodating and professional, and went out of his way to explain all aspects of the install and operation of the system. I couldn't recommend him more highly!
17-Apr-2019
Product or service reviewed: Ductless mini split installation
Nelson (along with Chris J.) did an excellent job installing our mini split system. I was very impressed with Nelson's professionalism and courteous manner.
10-Apr-2019
Product or service reviewed: Mitsubishi Ductless Unit
Recently had our unit serviced by Andrew C. He did an outstanding job and I was very pleased with his attention to detail. Outstanding Tech.
28-Mar-2019
Product or service reviewed: Lenox air conditioning
Absolute Air was absolutely the best to deal with. From Steve & Bonnie to their whole team. They installed a whole house a/c system including duct work to 1st & 2nd floor. Work was impeccable. Install team (Josh, Rich, Nelson & Anthony) was very knowledgeable, clean & professional. So glad i went with this fabulous team.
Mike Rizzo
Wethersfield, CT
04-Jan-2019
Product or service reviewed: Ductless AC and Heat units
Wow! Truly can not say enough good about this company. From our design and consultation with Chuck, to the install and follow-up with Andrew and Nelson. This company was timely, competitively priced, professional, clean and courteous. Highly recommend and have no regrets! Would use them again in the future for any other house we buy. Fantastic company!
14-Jan-2018
Product or service reviewed: heating
I am extremely impressed and thankful for this company. We woke up twice this winter with our furnace not working and our house extremely cold. We called them, they showed up and fixed our problem. Always extremely informative and honest. I recommend this company to everyone !!
29-Sep-2017
Product or service reviewed: Mitsubishi Mini-split system
I wanted to also say to you that the new units are working great. We are very happy with the guys from your company that we worked with.
Chuck came out to give us a quote and he was very knowledgeable, friendly and respectful of our home and the pets running around. He developed a configuration that seemed to meet our needs without trying to sell us unnecessary items and he explained everything to us. When we sought other estimates, one contractor suggested a different configuration that seemed to make some sense. Trusting Chuck, we invited him back to consider the new configuration and he promptly came out and agreed it might be a better setup. He then adjusted his estimate accordingly. After we got our third estimate, we decided to go with Absolute.
On the day of the installation, Chuck was there to explain the installation to the two installers. Our house is unique in that it has double walls on two sides of the house. This presented a bit of a challenge to the installers because of the thickness of the walls that they would have to go through.
The installers, Josh and Anthony, came when they said they would come and worked steadily through the day. They too were very knowledgeable, friendly and respectful of our home and pets. It took four days to complete the installation but they did a nice job and cleaned up when they were finished.
Please share these comments with your team and we hope to recommend Absolute to anyone that needs any HVAC service. Thanks again.
07-Sep-2017
Product or service reviewed: Gas Boiler water heater
The staff at Absolute Air Services were very kind and courteous, Josh & Andrew the technicians were very professional and did a great job. Sincerely Robert and Francesca Pelc of New Britian, CT
Francesca Pelc
NewBritain, CT
01-Aug-2017
We have used the services of Absolute Air Services for many years now and never have been disappointed. Their service is excellent, very timely, reasonably priced and all their staff is very knowledgeable, friendly and professional. I highly recommend this company!
19-Jul-2017
Product or service reviewed: Mitsubishi Split installed
Josh and Joe were fabulous, very competent and considerate. We had an excellent experience.
13-Jul-2017
Product or service reviewed: Cooling and Furnace System
I cannot speak highly enough of Absolute Air Services in Middletown, CT. My central air died on me in the middle of the heatwave at the end of June- and considering I was a full-time telecommuter, I was desperate to find an experienced contractor to remedy my situation and NOT get taken for a ride. Understanding my situation (I was working in 90 degree temps and sleeping in 80 degree temps for days/nights on end), the Absolute Air Services team worked with me to get the necessary people out to my place to diagnose, quote, provide recommendations, expedited the necessary paperwork that my HOA required (I live in a condo complex which has their own approval process for major updates/contract work), order the equipment and then expedite my install. They moved things around in order to get me back up and working - which I cannot thank them enough!!!! Through my desperation, I STILL received fair pricing (I got 4 other quotes), timely service and quality work - which is rare these days, especially when one is desperate as I was. Every single person I dealt with treated me with courtesy, empathy and honesty, even as I suffered from heat & sweat-induced crankiness LOL!! Josh (diagnostics and install), Chris (sales/quotes), Alana and Christine (intake/administration), Rick (install manager), Dave/Brian/Steve (install experts); Bonnie (co-owner/administration) were all wonderful to work with. Absolute Air Services team is definitely a business worth trusting and doing business with!
Janice Iglesias
Middletown, CT
06-Jul-2017
Product or service reviewed: Mitsubishi,mini-split
Chuck Palmer was our salesman. He was very pleasant and honest about what size units we would need for our home. We own a large 112 year old Victorian and the units he quoted us cool our house perfectly. The units are whisper quiet you don't even realize they are on. We would also like to compliment the 2 young men who installed our units. Josh and Allen were VERY professional, clean and respectful while in our home. We highly recommended Absolute Air to anyone who is tired of using window air conditioners! Thank you!
Fred and Anita
Fred wallner
New Britain, ct
03-Jul-2017
Product or service reviewed: Replace water heater
Absolute Air provided superior customer service when our gas water heater stopped working and had to be replaced. Absolute was very responsive to our needs and did the work to remove and replace the water heater on a Sunday! We highly recommend Absolute. They are professional and did an excellent job in our home.
Patrick DeLorenzo
Bloomfield CT
02-Jul-2017
Product or service reviewed: AC Repair
We were facing a non-working AC on Sunday over a very hot holiday weekend with our little grandkids staying over. Called the emergency service hoping to get someone here on Monday. Steve, the owner, called us back within minutes of leaving a message saying he was not far from us and would be right over. He arrived when he said he would be here. Diagnosed the problem within seconds. Fortunately the fix wasn't major and we're back to a cool house. That is service!!!
Jim Heisler
Bloomfied, CT.
29-Jun-2017
Product or service reviewed: Heat/AC diagnostic and repair
After some condo renovating my father in his attempt to update the thermostat blew the transformer. Being the summertime, I contacted several other companies who never emailed/called back and I began to think I would spend the whole summer without air. Absolute Air within 24hrs returned my phone call and through a cancellation I got in the next day. The receptionist was personable and amazing! And Kevin was awesome! He was super fast, informative, and gave me great advice. I wasn't pressured into buying or replacing any parts of my ac/heat pump system but at the same time gave me his recommendations/advice which from past experiences being a woman I have had to deal with the opposite. Love this company and will remain a loyal customer for my future needs.
19-Jun-2017
Product or service reviewed: New HVAC system
Absolute Air installed a new HVAC system and all new ductwork in the 1892 house that I'm renovating. Rick and his team designed a killer layout that's functional, efficient, and works with the layout of the house. I can't say enough about the entire Absolute Air team, from people in the office to the installation experts. They were all very professional and courteous.! Thank you for a job well done!
Tom McCaughey
Portland, CT
11-Jun-2017
Product or service reviewed: Annual A/C Maintenance
Tech (Andrew) was On-Time, Courteous/Friendly to My Questions, and Knowledgeable.
Have had nothing but GREAT Service since becoming a Customer of this Company in 2014.
07-Jun-2017
Product or service reviewed: air conditioner maintenance
Andrew Colloccio was friendly, courteous, and efficient in servicing our central air conditioning system today. He is an asset to your company.
William Prentice
NEWINGTON
06-Jun-2017
Product or service reviewed: Replace Heat/Air Conditioning
We just had our heat/air conditioning replaced. Absolute Air Services has been great through the entire process, from providing estimates to installation. The technicians were professional and courteous. Bonnie made the rebate process so easy. Absolute Air also maintained our previous system, and we look forward to working with them in the future. We highly recommend Absolute Air.
06-Jun-2017
Product or service reviewed: Air conditioning and heat maintenance
Absolute Air Services and their staff are there when you need them! Always courteous and helpful. The regularly scheduled maintenance for air conditioning and heat take the worry out of the change of seasons. Andrew Coloccio just complete our air conditioning maintenance - on time and with a smile. Thanks!
Jo Montgomery
Old Saybrook, CT
31-May-2017
Product or service reviewed: 2017 Spring AC Maintenance Service
We just had our annual Spring AC Maintenance done today by Josh from Absolute Air Services. As usual, he did a thorough and excellent job in checking everything, replacing the filter, etc. Josh adjusted our thermostats and gave us a demo on how to utilize the thermostat. Since our furnace and AC unit is 16 years old, he also spent some time providing us with information on some of the newer, efficient units should we need to replace what we have sometime in the future. Josh is always patient with us answering any and all questions we ask of him. We highly recommend Absolute Air Services!
Ron & Valerie Nagy
Cromwell, CT
02-May-2017
Product or service reviewed: Mitsubihi ductless cooling and heating system
I had a Mitsubishi Electric 4 port ductless cooling and heating system installed by Absolute Air Services after a number of months researching other companies who are certified by Mitsubishi to provide this service.
I was extremely pleased with Absolute Air Conditioning Services. The team that came out to install the system was very knowledgeable, professional, efficient and courteous. They had to make some adjustments to the original plan to insure the system would perform at its maximum efficiency. They did this on their own even though the electrical connections would be more extensive. After the installation, a team member (Allen) took his time and explained everything I needed to know about running the system and made sure I had no more questions that he could answer. The office team was easy to work with and very accommodating.
The system was also fairly priced. I would highly recommend Absolute Air Services for installing a Mitsubishi ductless cooling and heating system.
Robert Quercia
South Windsor, Ct
27-Apr-2017
Product or service reviewed: New furnace
Absolute air service installed and serviced our furnace. They initially explained the process to us and on the day of the install, were fast and efficient. I would recommend to any home owner looking for reliable, thorough and reasonable company to work on their home.
26-Apr-2017
Product or service reviewed: Mitsubishi unit
I had a Mitsubishi unit installed in my house about a year ago and it was the best decision I have ever made. The installer was very knowledgeable of the product. The installation was very quick and my unit was ready to use immediately the remote is very easy to use almost self explanatory if I have any questions absolute air is always willing to answer them I would recommend this product to anyone looking to heat or cool their house.
23-Mar-2017
Product or service reviewed: Heating and Cooling System
We were completely satisfied with the level of professionalism and prompt service we received from Absolute Air Services. Their customer service has always been friendly and courteous. We have and will continue to recommend them to friends and family.
Ralph Triompo and Debra Triompo
East Hampton
28-Nov-2016
Product or service reviewed: Service
Five words for the five stars:
~ Thorough
~ Quick
~ Efficient
~ Informative
~ Reasonable
A definite recommendation!
David de la Cruz
Middletown, CT
07-Sep-2016
Product or service reviewed: Air Conditioner replacement
I was very happy with the service provided when we needed to update our 30 year old air conditioner. The salesperson worked hard for our business and did a tremendous amount of legwork to help us identify the right equipment for our special requirements. He stayed connected through the process and followed up to make sure we were 100% satisfied with the installation. The installation team was also first rate. I couldn't be happier with the services provided by Absolute Air Services and would call them first the next time I have a need for any heating or air conditioning equipment.
Jeff Yardis
Middletown, ct.
